This is an overview about the conditions and regulations we have for accepting your shipments.
Please note that only shipments sent from within the European Union will be accepted at your Krautbox account.

As soon as a shipment arrives at our warehouse you'll be notified via email. We also offer you to take a picture of the shipment and its content. See additional services for more information.

~It is important to know, that all received shipments will be opened and reviewed.~

In order to check the condition of your goods and to identify excluded or dangerous goods all shipments will be opened. All original packed and sealed products will not be unpacked during the reception.
We use certain terms and dimension units to describe our services. Please have a look at our learn section.

For every item received by MyKrautbox, no matter if it is a parcel, a letter or any other shipment, we charge a reception fee depending on the tariff you choose.
The following table shows all prices for receptions.

Letter

Only shipments sent as in the letter form and containing documents or printed material only will be charged with an reception fee for letters. Letters containing goods like CDs, DVDs, mobile devices or anything else that is not printed material will be received by us as any other parcel and therefore will be charged with the according reception fee. This only applies for the reception of letters. You can, of course, ship everything as a letter as long as size and weight fit to the given limitations.

Parcel
When we receive your parcel, we have to consider certain limitations of weight and dimension.
A parcel needs to weigh less than 31kg or it will be classified as overweight.
A parcel that exceeds the following dimensions will be classified as bulky.

In order to forward your shipment, please check the individual limitations of weight and dimensions for certain countries. You will find more information in the next sections.

First and foremost shipments which may cause injury or infection to people or damage to property are rejected!

Certain goods, objects and materials also won’t be accepted, stored or forwarded.
This in particular applies to biohazards, gasoline, weapons or explosives, intoxicants, perfumes or drugs, money or other means of payment, shipments that violate laws to protect minors, goods that infringe copyright, perishable goods, human remains, living animals and animal carcasses.
Also everything that violates statutory prohibitions and authority regulations is excluded.

~Please note that only shipments sent from within the EU will be accepted at your Krautbox account.
For more information and a detailed list please take a look at the corresponding article in the learn section.~

There are types of goods which are declared as dangerous to deliver, e.g. Lithium ion batteries. Transportation of such goods is a risk when they are not packed or handled correctly. If these goods are not properly declared, packed or labeled incorrectly, health and safety is compromised.
Therefore we provide a section on our proforma and commercial invoices where you have to describe the items you want to have forwarded and if applicable the category of dangerous goods they belong to.

We give a full overview of important information like regulations, categories of dangerous goods etc. in our learn section.

Forwarding

The following tables show all prices relevant for forwarding procedures. To find out how much the shipping rate will be for your package, please have a look on our price lists in the section “shipping rates.”

Letters up to 500g
EU shipping rates	4,70 €	4,70 €	4,70 €
Worldwide shipping rates (incl. registered mail)	7,90 €	7,90 €	7,90 €
Return delivery within the EU	4,70 €	4,70 €	4,70 €

Letters up to 1000g
EU shipping rates	9,80 €	9,80 €	9,80 €
Worldwide shipping rates (incl. registered mail)	13,00 €	13,00 €	13,00 €
Return delivery within the EU	9,80 €	9,80 €	9,80 €

Parcels	Tariff Free	Tariff Private	Tariff Professional
Worldwide shipping rates	Go to Shipping Calculator
Customs documents	7,00 €	7,00 €	7,00 €
Customs documents & declaration	30,00 €	25,00 €	20,00 €
Additional insurance up to 2500,00 €	25,00 €	22,50 €	20,00 €
Return delivery within Germany	9,90 €	9,90 €	9,90 €
Return delivery within the EU	Go to Shipping Calculator
Additional bulky goods fee - DHL	36,24 €	36,24 €	36,24 €
Additional bulky goods fee - DPD	55,33 €	55,33 €	55,33 €

Links to online tracking for our carriers:

• DHL
• DHL Express
• DPD
• GLS
• TNT
• UPS
• postnl
• Deutsche Post (only Registered Mail)
• FedEx

In addition to the basic forwarding we offer more advanced services to choose from.
In the following table you can select the entries to get a short description. The full information is gathered in the learn section and you'll find a direct link to the topic of your interest within the table.

Depending on whether you are a private or commercial customer you have to provide a proforma invoice or commercial invoice for each parcel you receive with your Krautbox ID. Based on this data the insurance is determined and restrictions of goods are reviewed.

The proforma/commercial invoice is also necessary to provide customs documents for international forwarding (excluding shipping within the EU). To know if customs documents are required, please have a look at our Shipping Calculator.
In general, it is important to give correct information about the type and value of goods you want to have forwarded to avoid delays caused by customs clearflowance.

All shipments sent outside the EU are delivered with Incoterm DAP – Delivered at Place (named place of destination). Duties are not paid by the exporter under this term.

If the value of one shipment exceeds 1.000,00€ in addition to customs documents a customs declaration has to be provided.

This is an overview about the process in general and the specific steps we will notify you about and what they mean:

1. The "shipment received email" tells you that you received a new shipment.
   In this first email you'll find a link to the next step of our proforma or commercial invoice form.
2. As soon as you have completed the proforma or commercial invoice we will send you the "invoice added email". This confirmation includes a link to define the next step which will be to choose to forward or to consolidate. You will be able to select different types of shipping, upgrade insurance or choose additional services.
3. As a next step you will get the "shipment edited email" which will show all billing details and includes a link that gets you to the payment process. If you want to change, revise or add services you can always go back to the previous step and redefine your shipping details. Please note that payment is always in advance.
4. Finally you will receive a "shipment sent email" including the tracking information.

Get helpful information and see examples of the notification process at the learn section.